Accessing the OuterBox AI Observability Platform

The P3 AI Web Assistant comes with a powerful observability platform that allows you to monitor its performance, track user interactions, and gain valuable insights into how customers are engaging with your assistant. This guide explains how to access and navigate the OuterBox AI Observability platform.

Logging In

To access the observability platform:

1. Navigate to https://observe.outerboxai.com (opens in a new tab) in your web browser
2. Enter your provided credentials (username and password)
3. Click "Log In" to access the platform

Selecting Your Organization and Project

After logging in, you'll need to select your organization and project:

1. From the organization dropdown, select "p3"
2. From the project dropdown, select "p3-web-assistant"

This selection process allows the platform to isolate and display information specific to your AI assistant. If OuterBox AI has created multiple assistants or bots for your organization, you can switch between them by selecting different projects.

Navigation Overview

Once you've selected your project, you'll be taken to the project homepage. The platform features a sidebar on the left with navigation options to different sections of the observability platform. The main sections you'll use are:

• Dashboards: Overview metrics and visualizations
• Traces: Detailed conversation logs
• Sessions: User interaction sessions
• Observations: Individual assistant responses
• Scores: Quality and performance metrics

Each of these sections provides different insights into how your AI assistant is performing and how users are interacting with it.

Understanding the Interface

The OuterBox AI Observability platform is designed to be intuitive and user-friendly:

• The top navigation bar allows you to switch between organizations and projects
• The left sidebar provides access to different sections of the platform
• The main content area displays the data and visualizations for the selected section
• Filters at the top of most pages allow you to narrow down the data by date range, user, or other parameters

Getting Help

If you need assistance with the platform:

1. Look for the help icon (?) in the top right corner of most pages
2. Contact your OuterBox AI representative for personalized support
3. Refer to the other sections of this documentation for specific guidance on using each feature

The following sections provide detailed information about each part of the OuterBox AI Observability platform and how to make the most of its features.